Do you ever wonder how reachable you really are for your customers? Of course, it’s nice if you don’t have to worry about that. Good news: nowadays that’s not necessary at all. There are several user-friendly solutions to give your reachability an enormous boost. We’ll highlight some of the best business options for you.
Cloud telephony: determine your reachability
Nowadays, most businesses phone via the cloud. Not surprising, because with cloud telephony, you set up your customer contact much more efficiently. After all, you always have access to your telephone exchange. You can easily set up dialling menus, directories and abbreviated dialling numbers yourself. Moreover, you always have insight into the reachability of your colleagues. These matters ensure that your customer speaks to someone faster and reduces the number of unnecessary contact moments.
Fixed-mobile integration: one number for fixed and mobile
Wouldn’t it be convenient if you can be reached on one number, wherever you are? This also makes it easier for your customers and colleagues to contact you. The solution? Fixed-mobile integration. The name says it all; your fixed and your mobile telephony are combined. You can be reached on one fixed business number on both devices at the same time. You’ll never again miss a call and you can, therefore support your customer and colleagues even better. Simple and super effective!
KPN ONE – your total solution for telecom and IT
Reachability is not only about shortening the lines between customer and colleague. Adequate security and backup connections also keep you reachable. With KPN EEN you benefit from all these things. This business total solution combines internet with fixed telephony and mobile telephony. Moreover, thanks to professional security, you are highly resilient against cybercrime such as malware and hacks. Have you ever had to deal with a malfunction on your fixed Internet connection? Then 4G backup takes over the connection, and you remain accessible. Moreover, KPN EEN is easily scalable; if your wishes change, KPN EEN changes with you. Ideal, right?
Valuable insights
With KPN EEN, you also run handy reports that provide you with clear management information. This gives you easy insight into the phone traffic within your organization. For example, you can see what the occupancy of call centres and/or hunt groups has been like, and what the peak and off-peak hours are in incoming calls. You also have insight into missed calls that have not yet been replied to, so you can take immediate action on them as well. This provides you with interesting possibilities to increase your reachability; allowing you to efficiently tune the occupancy to your organization’s needs.
Why you need to be as reachable as possible
In this digital age, we are accustomed to having fast access to the information we want. Thanks to mobile hardware and apps, we are always connected. The customer expects the same flexibility from your company. Does the customer not get connected after 5 p.m. or is he endlessly transferred? Then that can cause dents in customer satisfaction. Opt for modern communication solutions, and you avoid this unnecessary misery.
Want to know more?
Would you like to make your organization as accessible as possible? Make it easy for yourself and contact us; then we will make sure that you immediately get the right advice and the best solution for your organization. So you don’t have to do that yourself, and you know immediately that you are getting the right solution. Call us for an appointment on 088-088 43 00 or contact us to make an appointment.