Service desk

With all your questions, your requests for a change or something to report, our Servicedesk staff will be happy to help. Our Servicedesk is available every Monday through Friday from 8:30 am to 6:00 pm. Please call +31 (0)88 088 4321 or send an e-mail to servicedesk@ndi.nl.

If at all possible, we will handle your request immediately. If we are unable to provide you with immediate assistance, we will put you through to one of our engineers or the request will be registered and an engineer will solve it for you at a later moment.

Registration of questions and reports
All questions and reports are registered in our system and are given a ticket number. We are then also able to see whether the question has been asked earlier, implying that there might be a structural problem. You will also be given this ticket number for further reference and we will use it to trace our progress.

If you happen to call outside of the Servicedesk opening hours, you will be able to leave a message. You can also send us an e-mail at any time and you will be called back or sent an e-mail on the next business day.

Structural support outside of opening hours
If your company requires structural support outside of our regular opening hours, you can arrange to have a contract for extended opening hours or a picket contract with us. An extended opening hours contract offers you the availability of our Service Desk on business days from 8:00am to 8:00pm. A picket contract offers you a PIN code, which will provide you with a direct line to one of our engineers, 24 hours a day, 7 days a week.

Urgent – mobile phone subscriptions
In some situations, it is important to take immediate action, such as in the case of loss or theft of a phone. If this happens outside of our business hours, you can block your SIM card yourself in the management portal. You can also contact your provider by phone. Below you will find the telephone numbers.

· KPN EEN 1200 (mobile) or 088 088 9494 (landline)

· Vodafone 1200 (mobile) or 06 545 001 00 (landline)