Quickly build customized apps and optimize your business; NDI makes it possible for you with Microsoft Power Apps. It is an ideal solution for your organization to digitize faster. Electrorepair BV also experienced this. This fictional case shows how Microsoft Power Apps makes processes faster, more efficient, and easier.
Desire for more efficiency
Electrorepair BV provides technical maintenance for production machines. Once a year, the entire machine park of clients is checked by an engineer of Electrorepair BV. Previously, the findings were recorded by the engineer on a tablet in a Word file. At the office, these often messy notes had to be typed over and shared manually with colleagues. NDI thought that had to be done more efficiently; Microsoft Power Apps offered the solution.
Switch to the digital checklist
With Microsoft Power Apps, NDI built a customized app that simplifies the registration of support. This app was linked to the CRM system of the organization. The app functions as a convenient checklist that shows the necessary steps in the support process step by step. Using a drop-down menu, engineers can select the status per item. There is also room for additional notes.
Easier, faster, more error-free
The switch to the app makes the engineer’s life much easier. Customer data can be loaded directly into the CRM system through the link. The checklist functionality makes it easier to record findings consistently. Moreover, the risk of skipping a step is greatly reduced. Information recorded via the app can be added to the customer’s account in the CRM system with the push of a button. Customer info is thus always up-to-date. Measuring moments can also be compared with each other, giving more insight into the overall status of the machines on the customer side. Based on this, the organization can advise on optimization.
Improving the customer experience
With the app, Electrorepair BV was able to set up this crucial part of its service more efficiently, easier, and error-free. Notes no longer need to be deciphered and retyped but are uploaded directly to the CRM system in a fixed pattern. This saves a lot of time and effort and reduces the risk of errors. Customers can also be kept informed more proactively about the health of their machinery—an ideal way to further improve the customer experience. In short, there are plenty of business benefits.
Choose convenience too
Would you also like to use customized apps? NDI will gladly implement this for you with Microsoft Power Apps. With this, your organization will quickly benefit from the advantages.