If you have any questions, a request for a change or something to report, our Servicedesk staff will be happy to help. They are available every Monday through Friday from 8:30am to 6:00pm. Please call +31 (0)88 088 4321 or send an e-mail to servicedesk@ndi.nl. If at all possible, we will handle your request immediately. If we are unable to provide you with immediate assistance, the request will be registered and an engineer will solve it for you ASAP.

Registration of questions and reports
All questions and reports are registered in our system and are given a ticket number. We are then also able to see whether the question has been asked earlier, implying that there might be a structural problem. You will also be given this ticket number for further reference and we will use it to trace our progress.

If you happen to call outside of the Servicedesk opening hours, you will be able to leave a message. You can also send us an e-mail at any time and you will be called back or sent an e-mail on the next business day.

Structural support outside of opening hours
If your company requires structural support outside of our regular opening hours, you can arrange to have a contract for extended opening hours or a picket contract with us. An extended opening hours contract offers you the availability of our Service Desk on business days from 8:00am to 8:00pm. A picket contract offers you a PIN code, which will provide you with a direct line to one of our engineers, 24 hours a day, 7 days a week.

Urgent KPN ÉÉN
In some situations it is important to act immediately, for example by losing your telephone. If this happens outside opening hours, you can contact the Servicedesk via number 1200 (mobile) or 0880889494 (fixed telephone).